FAQ’s
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Frequently Asked Questions
Managed IT Services
We provide consistency and security across operations, including endpoint security, network security, application management and provisioning, and management of your internal policies.
A managed IT service can be a smart investment as opposed to hiring costly internal IT staff. We offer significant external help and third-party consultation that can compliment or enhance your current team.
Every business is different, which is why we do not believe in a one-size-fits-all approach. We will customize a solution tailored to your unique requirements.
Our managed IT services are beneficial because instead of reacting to issues that arise, we will provide a proactive solution to ensure your computer network and infrastructure are running seamlessly.
IT Security Services
IT security services maintain the integrity and confidentiality of sensitive information from sophisticated cyberattacks.
The unrelenting evolution of complex threats continues to be the most significant ongoing major security challenge.
Many organizations also struggle to keep a full-service in-house IT department, which is where we come in !
Ransomware is a type of malware (malicious software) that denies users access to their files by encrypting them and demanding a ransom payment for them to be returned.
We offer a range of security options to fit your business needs:
- Network Security
- Internet Security
- Endpoint Security
- Cloud Security
- Application Security
IT Consulting Services
A professional consultant can bring a particular set of experience, insight, and knowledge that may not currently exist in your organization.
Pala IT is an IT and MSP service company that provides a wide range of quality services including IT management, application services, and cloud-based solutions.
Our clientele is diverse, from small start-up ventures to larger businesses. Our team can create a custom solution to fit the needs of any organization.
We will coordinate with you to understand the unique requirements of your organization. We can assist you with accomplishing your business goals by:
- Analyzing hardware, software, and network requirements
- Defining the scope of the project
- Handling testing, installation, and even the designing processes
Backup & Disaster Recovery Services
Yes, your data will be encrypted with the highest encryption technology available, and passworded for an extra layer of protection.
The short answer is no, all backups are usually run after hours so it will not affect your current operations.
Yes, 30% of all businesses that suffer a major data loss go out of business within a year and 70% fail within five years.
This depends on how much data is lost or corrupted, and also depends on the speed of your current internal networks for transferring data.
Communication Services
Cloud-based solutions are secured with multiple layers of protection.
Data stored on the cloud has no link with the data stored on PC. The data would be recovered easily if stored in the cloud.
No, cloud-based solutions require access to the internet.
Cloud communications are Internet-based voice and data services. Switching and storage are hosted by a third-party outside of the organization.
Managed Cloud Services
Managed cloud services are the partial or complete management and control of a client’s cloud platform.
Yes, they can reduce or eliminate the need for an in-house IT department.
Any type of cloud infrastructure or application can be managed with cloud services.
We work with all cloud platforms, but specialize in Microsoft Azure and AWS.
Office 365 Services
Microsoft Azure is Infrastructure in the Cloud. Microsoft Office 365 is a Software as a Service (SaaS).
Yes, Office 365 allows for multiple ways to share your data. You can have your instance set to share only internally (with your own team) or externally, with specific other people or companies.
Yes. You can integrate a lot of different software’s into Office 365.
The most used features of Office 365 are:
- Outlook
- Excel
- Word
- PowerPoint
With other features for collaboration like:
- OneDrive
- Teams
- SharePoint
Virtualization Services
Server virtualization is the process of dividing a physical server into multiple unique and isolated virtual servers. Each virtual server can run its own operating systems independently.
The virtual server is a separated space, part of a physical server with a lot of benefits such as cost savings, scalability, and effective resource control.
A virtual server shares hardware and software resources with other operating systems (OS). Virtual servers are popular in hosting environments because they are cost-effective and provide faster resource control.
Application hosting is a type of hosting solution that allows applications to be available from a remote cloud infrastructure and can be accessed by users globally through the internet. It is usually offered to businesses by application hosting providers, on a recurring subscription.